Beta legal & trust

Refunds & cancellation

Effective 22 September 2026

Pro upgrades are billed through Stripe when Checkout is offered in your environment. Card details are collected by Stripe, not by EvidMatch.

Current plans

The product may show Free, Pro, or Max plan states. Development environments may still use mock billing without charging a card. In environments with Stripe configured, choosing a paid plan starts a real Stripe Checkout Session for the configured price.

Stopping or changing access

You may stop using the Beta at any time. You can unpublish your profile through the product. To request account and data deletion, follow the guidance in the Privacy Policy. The Beta operator may also change or withdraw manually granted access.

Cancellation and refunds

You can cancel a Stripe-managed Pro subscription through the Customer Portal linked from the dashboard. Access generally continues until the end of the current Stripe billing period, then returns to Free. Refund eligibility has not been separately published beyond Stripe’s receipt and the cancellation behaviour above; contact support through the dashboard feedback entry if you need help with a charge.

Questions

Card details should only ever be entered on Stripe-hosted Checkout or Customer Portal pages. If another screen asks for card details, stop and report it through the dashboard feedback entry point.